Terms of service

The sale and offer of products on the website moonlightcandles.it are regulated by the following Terms of Sale. The products purchased on moonlightcandles.it are sold directly by

Lisa Vierti

qualified as a hobbyist and without any legal or operational headquarters.

You can always contact us and request information at the email address info@moonlightcandles.it

1. WHO CAN PURCHASE

1.1. Lisa Vierti (hereinafter Moonlight Candles) sells its products and carries out e-commerce activities through the website moonlightcandles.it to end consumers. 1.2. When we mention the end consumer, we mean any natural person who acts on moonlightcandles.it for purposes not related to their commercial or professional activity. If you are not a "consumer", we invite you not to conclude commercial transactions on our site. 1.3. In consideration of its commercial policy, Moonlight Candles reserves the right not to process orders from subjects other than the "consumer" or in any case orders that do not comply with its commercial policy. 1.4. Customers who can purchase products on moonlightcandles.it are all persons residing in the European community.

1. HOW TO PURCHASE ON MOONLIGHTCANDLES.IT

2.1. To conclude the purchase contract for one or more products on moonlightcandles.it, you must fill out the order form in electronic format and confirm in the summary screen. 2.2. If you wish to receive an invoice, choose the appropriate option in the purchase form. 2.3. You can choose a shipping address different from that of the Credit Card holder with which the purchase is made (you can use this option, for example, if you want the items to be delivered to your workplace). 2.4. The contract is concluded when Moonlight Candles receives your data through the purchase order. 2.5. The order form will be stored in our database for the period of time necessary to process orders and in any case within the terms of the law. 2.6. Once the contract is concluded, Moonlight Candles will process your purchase order. 2.7. Moonlight Candles may not process your purchase orders that are incomplete or incorrect or even in case of unavailability of products. In these cases, we will inform you by email that the contract is not concluded and that Moonlight Candles has not processed your purchase order, specifying the reasons. 2.8. By transmitting the order form electronically, you accept these Terms of Sale. If you do not agree with some terms reported in the conditions, we invite you not to submit the order for the purchase of products on moonlightcandles.it. 2.9. Once the contract is concluded, Moonlight Candles will send you, via email, a purchase order receipt containing a summary of the information already contained in the order form.

1. HOW TO PAY SECURELY ON MOONLIGHTCANDLES.IT

3.1. The payments accepted by moonlightcandles.it are: credit/debit card (processed through Woocommerce Payments) and PayPal. 3.2 PayPal allows payments to be made also by credit card or prepaid card to all users who do not have a PayPal account and need to make payments through the service. Therefore, select the "PayPal" option even when you want to pay by credit card, choosing, in case you do not have a PayPal account, the "pay by card" option that does not require any registration. 3.3 The accepted credit cards are those of the VISA/MASTERCARD/AMERICAN EXPRESS circuits. 3.4. If you do not have a credit card, you can activate a prepaid card of the VISA or MasterCard circuit, which also allows you to purchase online on moonlightcandles.it. 3.5. The purchase price and shipping costs are established in the official currency of moonlightcandles.it, the Euro.

1. HOW WE SHIP ITEMS

4.1. Your order will be processed as soon as it is received and entrusted to the courier who will deliver it within 5 working days. Deliveries are guaranteed by the courier within this timeframe, excluding holidays, pre-holidays, and exceptional cases. Any amounts authorized on credit cards will not be moved until the order is fully processed and shipped.

4.2. If your order includes an item, it may be shipped in multiple shipments, according to product availability. This allows us to be faster and deliver your order as soon as possible. So don't worry if you receive only part of the items you have chosen, the others will arrive in a different shipment.

4.3. If the courier does not find anyone at the indicated address, they will repeat the delivery for three consecutive days, leaving a notification with the necessary instructions each time. Subsequently, Moonlight Candles will contact you via email.

4.4. Once shipped, Moonlight Candles will send you an email notification that will allow you to monitor the status of the shipment through a link to the courier (order tracking).

1. WHAT ARE OUR GUARANTEES

5.1. Only new products, branded Moonlight Candles, are offered for sale on moonlightcandles.it. 5.2. The characteristics of the item are reported on the site within each product sheet, however the colors may not correspond to the real ones due to the effect of the internet browser and the monitor used. 5.3. Product prices may be subject to updates. Make sure of the final sale price before submitting the relative order form.