Refund policy

RETURNS

1. HOW TO EXERCISE THE RIGHT OF WITHDRAWAL

1.1. You have the right to withdraw from your contract with Moonlight Candles without any penalty and without specifying a reason, within fourteen (14) days from the day of receipt of the products purchased on moonlightcandles.it.

1.2. To withdraw from the contract, you simply need to contact customer support through the methods specified in the Contact area.

1.3. In this case, you must return the items to Moonlight Candles, which must receive them within thirty (30) working days from when you received them.

1.4. The only costs you will have to bear are those for returning the purchased products. The shipping company is your choice, and the costs of returning the products will be at your expense.

1.5. If the right of withdrawal is exercised in compliance with the rules indicated above, Moonlight Candles will not charge the purchase amount to your credit card or will refund the entire amount using the same payment method.

1.6. If the right of withdrawal is not exercised properly, Moonlight Candles may retain the products and still charge your credit card. In this case, you will be notified by email or phone.

2. HOW TO RETURN ITEMS

You properly exercise the right of withdrawal if the following conditions are also met:

2.1. You must contact support indicating the order number and reason for the return.

2.2. You must not damage, engrave, light, or remove the label from the products you intend to return.

2.3. It is very important that the integrity of the wax or the product packaging is not damaged in any way.

2.4. Products must be returned in their original packaging.

2.5. You must return the products to Moonlight Candles in a single shipment. Moonlight Candles does not accept returns of the same order shipped at different times.

2.6. Moonlight Candles physically receives the returned products within thirty (30) days from the date you received them.